Creating World Class Contact Centres with Cutting Edge Technology, Super Agents & Outstanding Customer Relations

The role of the contact centre is changing. In this digitising landscape, Greater Bank estimates that 85% of their customers are already online by the time they call a contact centre. The new goal for contact centres isn’t just to provide speedy responses with low wait times. It is also to reduce the number of repetitive enquiries reaching the contact centre by encouraging the use self-service portals. However the consequent needs of capability uplift for the workforce and implementing these with a customer centric focus demonstrate that it is not just technology that needs updating.

With this in mind, CCW2018 will demonstrate through case studies and interactive discussion, that the innovation of people processes and technology will drive contact centres forward. CCW2018 will unite contact centre managers, customer service experts and thought leaders in the fastest growing customer contact event in Australia: the 3rd Australian Contact Centre Week Summit 2018. This event is an extension of the world’s biggest Call Centre Week series from the USA.

Proudly Announcing the 2019 Skeleton Agenda ...

... and revealing our new event brand, Customer Contact Week 2019!

View the 2019 advisory board and take a peek at what's in store for 2019 now...











Workshops, Fully booked last year


Site Tours, Fully booked last year


Customer Contact Event Series

2018 Featured Speakers

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Main Themes Include:

Leading in Uncertain Times

Transforming processes and agents to place the customer at the core

Look Beyond Traditional Boundaries

Meeting the needs of the current and future workforce for increased productivity and retention

Upskill Your Frontline into Leadership Positions

Implementing data analytics, RPA and platform integration to become fully omni-channel

2018 Contact Centre Excellence Awards

Featuring celebrity guest and Rugby Union Legend, Tim Horan, as our 2018 Awards MC!

The CCW Experience - See the Buzz from Hugely Successful 2017 Event!

Hear What Others Have to Say

Who will you meet at Contact Centre Week 2018

Heads/Directors/Managers of:


Contact Centre


Customer Care


Customer Experience


Customer Engagement


Customer Operations


Customer Service


Customer Success


Innovation & Technology


Customer Support


Contact Centre Sales


Contact Centre Sales


Service Delivery

CCW 2018 is a ‘must-attend’ event for providers of Contact Centre, Customer Service and CX solutions and technologies.

If you would like to reach senior decision makers with the authority over investment decisions, this is the event for you!

Leading in Uncertain Times

CCW is the World’s Largest Customer Contact Event Series

The 3rd Annual Contact Centre Week Australia, is an extension of the 19th Annual Call Center Week from Las Vegas USA!

Look Beyond Traditional Boundaries

Access Your Market’s Top Decision Makers

CCW is a must attend event for businesses offering solutions to Heads/Directors/Managers of Contact Centre, Customer Experience, Service Delivery and more.

Upskill Your Frontline into Leadership Positions

Demonstrate your Expertise and Product Excellence

Solution-oriented opportunities to engage with decision makers who specifically want to learn how your solutions can help solve their organisational goals, including IDGs and more.

Towards Outcome Centric Measurement

Branding and Product Positioning

CCW is Australia’s #1 Customer Service event, ensuring maximum exposure and branding. Position your brand as an industry leading solution now!

Join Australia’s largest Contact Centre community!

Here at CCW, we know how important it is to build relationships and professional networks. That’s why, we’ve designed our agenda around building the contact centre community and fostering these connections.

Future Leader’s Lab

Welcome agents with management material to the community with this half-day conference.

Welcome to the Community Evening

The perfect opportunity for return CCW veterans to welcome new attendees to the fold. This evening will be filled with trivia, cocktails and karaoke.

Awards Dinner and Evening

Enjoy a night filled with entertainment drinks and dinner exclusively included with your conference ticket!

Sponsors & Exhibitors

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NICE inContact
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CallMiner Eureka
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Call Journey
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TSA Group
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LimeBridge Australia
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Acquire BPO
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Noble Systems
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DFP Recruitment
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Veridian Solutions
Media Partners
Call Center IQ