27 February - 1 March 2019 | RACV Royal Pines Resort, Benowa, Gold Coast, Australia

Contact Centre Week 2017 Highlights Reel

The contact centre industry faces a myriad of challenges and opportunities in the years to come. With constant technological change, and evolving demands of the customer, there is increased pressure on companies to innovate and upskill their staff so they are ready for change. Today customers expect service on their own terms - whenever they need, in whatever digital channel they want. When these needs are not met, there can be increasing customer churn, escalating operating costs and decreasing market share. Addressing these issues and the Contact Centre Industry as whole, the 3rd Annual Contact Centre Week 2018 will focus on contact centres of the future, Data and Analytics, Omni-Channel, Automation, Customer Experience, Seamless Customer Connections, Artificial Intelligence, Off-shoring and out-sourcing, and Workforce culture and engagement. Network and benchmark with your peers form all tiers of private & public sector across Australia and New Zealand. To get a glimpse into what to expect at this year's event, check out the highlights reel below from Contact Centre Week 2017!