Becoming Customer Centric by Transforming Schneider’s Workforce

Becoming Customer Centric by Transforming Schneider’s Workforce

In this presentation from Customer Contact Centre Week 2018 Erin Geddes, General Manager of Customer Care, Customer Service & Quality Global Operations at Schneider Electric explores;

  • Consolidating your contact centres and transforming your workforce
  • Reducing FTE’s by 30% yet maintaining efficiency
  • Imbedding a customer-centric focus in all operations 

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