Bupa’s contact centre transformation: leveraging new technologies to drive a personalised customer experience

Bupa’s contact centre transformation: leveraging new technologies to drive a personalised customer experience

In this article, Daryl Niemandt, Head of Contact Centres and Partnerships at Bupa, explores the new technologies and people capabilities used in the contact centre to improve customer experience and the tools they are using to better understand and solve customer pain-points.


Please note: That all fields marked with an asterisk (*) are required.