Contact Centre Week Future Leaders Lab 2018 Agenda

Contact Centre Week Future Leaders Lab 2018 Agenda

Are you a manager who sees great potential in that special agent who possesses all the raw materials of a leader and wants to develop their skill set? We have designed an entirely separate program to take customer service management skills to the next level and create the next generation of contact centre managers within your company.

Welcome future leaders to the CCW community, and secure their retention and engagement, with this half-day master class dedicated to growing Contact Centre career paths.


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