Meet Our CCW Speakers

Meet The Voices Of CCW ANZ 2024: Our Distinguished Speakers

Cameron Adams
Cameron Adams
Head of Go to Market & Strategy
Webex CX APJC
Cloe Kernick
Cloe Kernick
GM Customer and Market Operations
Energy Queensland
Brent Alexander
Brent Alexander
National Manager – Customer Relationship Centre
Beyond Bank
Hayley McHugh
Hayley McHugh
Real Time Manager
Department of Employment & Workplace Relations
Alex Genov
Alex Genov
Head of Customer Experience Research
Zappos
Andreina Godoy
Andreina Godoy
Digital Experience Analyst
Brighter Super
Amanda Boorer
Amanda Boorer
Group Manager – Customer Experience
Rinnai Australia
Tilly Brown
Tilly Brown
Senior Manager CX Design
Tabcorp
Alexandra Craggs
Alexandra Craggs
CX Portfolio Director
IQPC
Claire Cunningham
Claire Cunningham
Customer Experience Manager (National)
Coles
Joshua Curtis
Joshua Curtis
Centre Manager – Customer Care
Super Retail Group
Anton Derham
Anton Derham
Head of Customer Service
PICA Group
Gregory Chong
Gregory Chong
Head of Contact Centres
Booktopia
Christopher Douglas
Christopher Douglas
Director of Member Services, Pacific
Accor Plus
Hannah Ellingford
Hannah Ellingford
CX Specialist and Project Manager for Channel Strategy
South East Water
Rob Pickering
Rob Pickering
Chief Technology Officer
AFL
Sara Elmstrom
Sara Elmstrom
Chief Executive Officer
Contact Centre Solutions International
Duncan Guy
Duncan Guy
Chief Executive Officer
SensesWA
Peter Hiransi
Peter Hiransi
Group Manager Customer Strategy, Insights and Experience
South East Water
Peter Hughes
Peter Hughes
Regional Vice President Sales
RingCentral
Tegan Judge
Tegan Judge
Manager Contact Centre & Operations - Travel
nib
Joeanne Fox
Joeanne Fox
GM Customer Solutions
Liebherr-Australia
Elisa Iurato
Elisa Iurato
Chief of Community, Retail & Supporter Experience
World Vision Australia
Beatrix Jacubec
Beatrix Jacubec
Technical Product Owner
Brighter Super
Madhu Mazumdar
Madhu Mazumdar
General Manager, Technology
Journey Beyond
Mike Johnson
Mike Johnson
Sales Director ANZ
NICE
Tim Johnson
Tim Johnson
Head of Automation
Suncorp Group
Josh Kanagy
Josh Kanagy
SVP, Global Enterprise Sales
Sprinklr
Jacqueline Karam
Jacqueline Karam
Contact Centre Manager
P&N Bank
Stephen Lewis
Stephen Lewis
Head of Strategic Solutions
Probe CX
Emily Bayford
Emily Bayford
Senior Manager, Contact Centres
Australian Super
Paul Magee
Paul Magee
Director & President
Auraya Systems
Craig Mendel
Craig Mendel
Senior Manager - IT Customer Experience
Uniting
Kelly Mendes
Kelly Mendes
General Manager Shared Services
PICA Group
Bryan Middleton
Bryan Middleton
GM Outstanding Customer Experience
Contact Energy
Richard Minta
Richard Minta
Senior Manager: Solutions Consulting
Sprinklr
Jerome Muldoon
Jerome Muldoon
Chief Customer Officer
Compass Education
Anthony Nguyen
Anthony Nguyen
Platform and Workforce Manager
Great Southern Bank
Jay Norman
Jay Norman
Automotive Operations Manager
Century Yuasa Batteries
Taryn Paddle
Taryn Paddle
Customer Experience Manager
Pacific Blue
Peter Perla
Peter Perla
Executive General Manager Customer Experience and Growth
Sumo
Kanika Puri
Kanika Puri
Chief Customer Officer
Fast Cover
Darren Randall
Darren Randall
Product Owner, Health Insurance
Bupa Australia & New Zealand
Lauren Reid
Lauren Reid
Chief Customer Officer
Navy Health
Sean Richards
Sean Richards
Contact Centre Manager
Powershop
Sarah Stone
Sarah Stone
Co-founder
linkABLE
Darren Sutton
Darren Sutton
Associate Director
HealthShare NSW
Feiselia Tan
Feiselia Tan
General Manager - AI
Telstra
Bart Taylor
Bart Taylor
former-Chief Business Transformation Officer
Gallagher Bassett
Gerry Tucker
Gerry Tucker
Director of Sales: Large Enterprise
Sprinklr
Melissa van der Burgt
Melissa van der Burgt
Head of Customer Experience Centres - Direct & Specialist Skills
Allianz Australia
Jessica O'Loughlin
Jessica O'Loughlin
Team Manager
Department of Employment & Workplace
Lucus West
Lucus West
Head of Customer Operations
AutoGuru
Nisha Varma
Nisha Varma
Contact Centre Team Leader
Brighter Super
Agnes So
Agnes So
Head of Customer Experience
HotDoc
Zac Vlahandonis
Zac Vlahandonis
Associate Director – Brand, Marketing and Student Recruitment
Holmesglen
Michael Leane
Michael Leane
Director
Department of Employment & Workplace Relations
Rob Fellowes
Rob Fellowes
Transactions Controller Finance Shared Services
Woolworths
Mark Atalla
Mark Atalla
Head of Zoom CX ANZ
Zoom
Jordan Crawford
Service Delivery Manager
Powershop
Rola Issa
Sales & Customer Service Team Leader
FastCover
Ashleigh Galbraith
Ashleigh Galbraith
Quality Assurance and Training Coordinator
PICA Group

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