28 February - 01 March, 2019 | The STAR Gold Coast, Queensland, QLD

Meet the Speakers

CCW 2019 Advisory Board


John Merritt
John Merritt
Head of Customer Care
Energy Australia
Jacqueline Laing
Jacqueline Laing
Head of Customer Service
UBank
Amanda Rice
Amanda Rice
Director, Service Delivery
Australian Financial Security Authority
Lauren Reid
Lauren Reid
Head of Direct Service
MLC Life Insurance
Peter Chidiac
Peter Chidiac
Managing Director, Australia and New Zealand
Avaya
David Daley
David Daley
General Manager, Member Engagement
ESSSuper
Ria Leason
Ria Leason
Senior Business Project Manager
Allianz Australia Insurance
Luke Jamieson
Luke Jamieson
Head of Service Centre
First State Super
James Walford
James Walford
Strategic Director, Digital & Innovation
Genesys

Inspirational Spotlight Speakers


Simon Separghan
Simon Separghan
Managing Director, Global Customer Operations & Digital Channels
Barclays
Jeremy Tan
Jeremy Tan
Director, Call Centre Operations
Marina Bay Sands
Cippy Seidler
Cippy Seidler
Director
Consumer Care Centre Banner Health

Speakers


Trent Lewis
Trent Lewis
General Manager, Customer Contact Centres
Spotless Group
Craig Mendel
Craig Mendel
Head of Customer Contact
TAL
Bronwyn Dodd
Bronwyn Dodd
Contact Centre Manager
Feros Care
Jean-Pierre Doherty Bigara
Jean-Pierre Doherty Bigara
Queensland Customer Care Manager
TNT Australia
Sue Coe
Sue Coe
Call Centre Manager
Queensland Urban Utilities
Michele Olivier
Michele Olivier
Head of Customer Service
Princess Cruises
Susan Kelso
Susan Kelso
General Manager, Customer Experience
Compare the Market Australia
Tim Powell
Tim Powell
National Contact Centre and Operations Manager
Teachers Mutual Bank
Steve Mitchinson
Steve Mitchinson
Acting General Manager, Driver and Vehicles Services
Department of Transport WA
Anthony Bonnici
Anthony Bonnici
Director
Move Mountains
Lucas Karchinsky
Lucas Karchinsky
Executive Manager, Call Centre Operations and Business Solutions
Life Flight Foundation
Sophie Krishna
Sophie Krishna
Voice of Customer Manager
Allianz Australia Insurance
Duncan Graham
Duncan Graham
Group Manager, Contact Centres
Allianz Australia Insurance
Amalie White
Amalie White
Head of Customer Interactions
Sunsuper
Gregor Hartnell
Gregor Hartnell
Head of Customer Experience
RateMyAgent Australia
Sarina Pratley
Sarina Pratley
General Manager, NZ Contact Centres
ANZ
Megan Papadopoulos
Megan Papadopoulos
Head of Call Connection
Bendigo and Adelaide Bank
Christian Bowman
Christian Bowman
General Manager, CX and Engagement
neds.com.au
Adrian Marr
Adrian Marr
National Sales Development Manager and Head of Customer Centricity
Laminex
Tamara Brooker
Tamara Brooker
Executive Manager, Business and Customer Service
Western Power
Claire Johnston
Claire Johnston
Global Contact Centres – Domestic (Service and Complaints Lead) Executive
Telstra
Chris Barnes
Chris Barnes
Head of Direct Channel Development
National Australia Bank
Deanne Martin
Deanne Martin
Head of Customer Service
SEEK
Sandy McIntosh
Sandy McIntosh
General Manager, Member Service Delivery
RACV
Alex Huntley
Alex Huntley
Head of Customer Experience
Booktopia
Emily Bayford
Emily Bayford
Senior Manager, Contact Centres
Australian Super
Lisa Kay
Lisa Kay
General Manager, Member Services and People
Energy Super
Ana Atordido
Ana Atordido
Contact Centre Manager
Urbanest
Daniel Cooper
Daniel Cooper
Head of Care Transformation and Premium Support
Spark NZ
Glenn Jenkins
Glenn Jenkins
Manager, Member Experience
Mercy Super
Russell Murphy
Russell Murphy
Contact Centre Performance & Improvement Manager
Service NSW
Carly Irving
Carly Irving
General Manager, Customer and Market Operations, Distribution
Energy Queensland
Milijana Vukolic
Milijana Vukolic
Acting Manager, Customer Contact Centre
Queensland Building and Construction Commission
Kristy Canning
Kristy Canning
Head of Contact Centre & Retail Network
NIB Health Funds
Matt Penman
Matt Penman
Senior Manager
Auto & General Australia
Henriette Rothschild
Henriette Rothschild
Chief Operating Officer
iSelect
Kieran Perkins
Kieran Perkins
Head of Operations
iSelect
Andrea Hodson
Andrea Hodson
National Senior Manager, Business Customer Contact Channels
Australia Post
Blaine Slater
Blaine Slater
Group Executive, New Business
TSA Group
Jim Kraeutler
Jim Kraeutler
Vice President, Innovation Management
Genesys
Tom Hatch
Tom Hatch
Manager, National & Strategic Sales
DFP Recruitment
Senior Representative
Senior Representative
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Bright Pattern
Senior Representative
Senior Representative
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Limebridge
Senior Representative
Senior Representative
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