To meet the needs of organisations in the fast-evolving digital landscape, Avaya has aligned its business and technology to the trends shaping consumer behaviour, including artificial intelligence, the Internet of Things, analytics, cybersecurity, block chain and smart cities. We are doing so by investing heavily in R&D and new services capabilities to add to our 1,000 industry leading certifications and 5,500 patents.

Our software based and open platforms unified communications and contact centre technologies allow our customers to deploy completely customised solutions that are easily embedded into their unique processes. In doing so, they can boost team engagement and empower their employees to drive memorable customer experiences. It is through this approach that we are able to deliver best-of-breed business communications built for today’s challenges to more than 130,000 organisations worldwide, including leading Australian banks, government departments, emergency services providers, and many of the household brands that Australians interact with every day.

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Website: http://www.avaya.com