CallN was founded 6 years ago and now operates in 13 countries with our primary focus in Australia where we are based. It provides Contact Centre QA automation and CX Management for all voice-based interactions. CallN works seamlessly with dozens of VoIP telephony systems and receive rave reviews from our customers. CallN offers two products: CallN Business and CallN Enterprise. CallN Enterprise uses an AI-assisted voice transcription engine, machine learning and world class visualisations to distil large volumes of call data into actionable insights. It can extract keywords, provide drill down sentiment analysis, geo-location of calls to analyse patterns, topic analysis, in depth user/agent scoring, automatic PCI features that redact credit card information, and a drag and drop rules engine. It delivers tangible ROI measured in months not years. CallN Business focuses on business intelligence derived from call recordings via VoIP telephony and includes features like call recordings, instant call playback, advanced search and filter capabilities, campaign creation, custom and stand reporting, CRM integration via REST API, state of the art security, ability to create groups, DTMF tone based programming and more.