NICE and inContact have combined to more effectively meet today’s omnichannel contact centre needs with our CXone unified cloud customer experience platform. Locally hosted, this scalable all-in-one platform includes the industry’s leading WFO platform, interactive analytics, native integration with Salesforce, Oracle and Microsoft, plus a library of over 270 API’s. Globally we support more than 230,000 agents in the cloud handling more than 6 billion transactions a year.
NICE inContact’s cloud solution enables contact centres to operate more efficiently, create differentiated and profitable customer interactions and leverages an infrastructure to support future growth. Our hosted contact centre software is built on a flexible platform—opening the door to endless contact centre improvement opportunities. Our platform can not only improve your customer satisfaction response, it can also significantly reduce your contact centre’s operational costs.
Our mission is to help customers achieve their business goals, with market-leading cloud technology, outstanding expertise and service delivery, and an extensive, diverse partner ecosystem. We invite you to see for yourself how NICE inContact have transformed the customer experience for thousands of organisations already and why leading analysts unanimously rank NICE inContact as the market leader for cloud CX.