Headquartered in Tampa, Florida, with customer contact management centers throughout the world, SYKES is a global leader in providing comprehensive customer contact management solutions and Business Process Outsourcing (BPO) services, with particulalr expertise in the communications, financial services, technology, healthcare & leisure industries.
Our differentiated end-to-end service platform effectively engages consumers at every touch point in their customer lifecycle, starting from digital marketing and acquisition to customer support, technical support, up-sell/cross-sell and retention. We provide services through multiple communication channels encompassing phone, e-mail, web, chat, social media and digital self-service.
We are a company of many perspectives unified by one goal: To help people, one caring interaction at a time. We help the world’s largest brands build customer engagement and loyalty by creating exceptional, effortless experiences and leading in innovation that drive growth and profitability.
Sykes have over 52,000 employees globally, and major APAC delivery centres onshore in NSW and Queensland, and offshore in the Philippines, India and China